Privacy Policy

1. Introduction

Welcome to IPTV Stream VIP (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iptvstreamvip.com and purchase our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us, including:

Account information: Name, email address, and password when you create an account or place an order.
Payment information: Billing details processed securely through our payment providers. We do not store your full credit card number on our servers.
Communication data: Messages you send us via contact forms, email, or live chat.
Device information: IP address, browser type, operating system, and device identifiers collected automatically when you visit our site.
Usage data: Pages visited, time spent on pages, links clicked, and referring URLs — collected via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your subscription orders
Send order confirmations, invoices, and account credentials
Provide customer support and respond to your inquiries
Send important service updates and maintenance notices
Improve our website, products, and services
Prevent fraud and ensure the security of our platform
Comply with legal obligations

We will never sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential cookies: Required for the website to function properly (login sessions, shopping cart).
Analytics cookies: Help us understand how visitors interact with our site (Google Analytics).
Marketing cookies: Used to deliver relevant advertisements (optional, can be declined).

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. How We Share Your Information

We may share your information with trusted third parties only as necessary to operate our business:

Payment processors (e.g., Stripe, PayPal) to handle transactions securely
Email service providers to send transactional and support emails
Analytics providers (e.g., Google Analytics) to analyze website traffic
Legal authorities if required by law, court order, or to protect our rights

All third-party partners are contractually obligated to handle your data securely and only for the purposes we specify.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you cancel your subscription, we will retain your data for up to 12 months for legal and accounting purposes, after which it will be securely deleted.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete data.
Deletion: Request that we delete your personal data (“right to be forgotten”).
Portability: Request your data in a structured, machine-readable format.
Objection: Object to our processing of your data for direct marketing purposes.
Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at: support@iptvstreamvip.com

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted between your browser and our servers
Secure, encrypted storage of passwords
Regular security audits and vulnerability assessments
Restricted access to personal data — only authorized staff can access it

Despite these measures, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password for your account.

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

If you are located outside the country where our servers are based, your information may be transferred to and processed in a country with different data protection laws. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: support@iptvstreamvip.com
🌐 Website: iptvstreamvip.com
📍 Response time: Within 48 business hours